Privacy Policy

Last Updated: January 2026

1. Introduction

tg333 ("we", "our", or "the Platform") is Bangladesh's trusted online gaming platform offering cricket betting, live casino, slots, fishing games, and more. We are committed to protecting the privacy and personal data of every user who accesses our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold regarding your own data.

By registering an account, making a deposit, or using any service on tg333, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all players located in Bangladesh and abroad who use tg333 services.

2. Information We Collect

We collect personal and technical information to deliver a secure, personalised, and compliant gaming experience. The categories of data we collect include:

• Identity data: full name, date of birth, username, government-issued ID document details for KYC verification.
• Contact data: mobile phone number, email address, and correspondence address (where provided).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser version, operating system, session logs, and geolocation data (city-level only, e.g. Dhaka, Chittagong, Sylhet).
• Usage data: game history, betting activity, bonus usage, and platform navigation behaviour.

3. How We Use Your Information

tg333 uses the personal data we collect strictly for the purposes outlined below. We do not sell, rent, or trade your personal information with unaffiliated third parties for their marketing purposes.

• Account management: creating and maintaining your tg333 player account, verifying your identity, and processing KYC.
• Transaction processing: managing deposits, withdrawals, and payment reconciliation via bKash, Nagad, Rocket, and card networks.
• Responsible gaming compliance: monitoring gaming patterns to detect problem gambling behaviour and enforce responsible gaming protocols.
• Customer support: responding to your queries, complaints, and support tickets in a timely and efficient manner.
• Platform improvement: analysing aggregated usage data to improve our games, features, and overall user experience.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) contractual necessity — processing required to fulfil our agreement with you as a registered player; (b) legitimate interest — fraud prevention, platform security, and responsible gaming monitoring; (c) legal obligation — compliance with applicable financial regulations and anti-money-laundering (AML) requirements; and (d) consent — where you have expressly agreed to receive promotional communications.

Where your data is processed on the basis of consent, you retain the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing that took place before withdrawal.

5. Cookies and Tracking Technologies

tg333 uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse platform performance. Cookies are small text files stored on your device. We use the following categories:

• Essential cookies: required for core functionality such as account login, session management, and security verification.
• Analytics cookies: help us understand how players interact with our platform so we can improve content and navigation.
• Preference cookies: remember your language, display settings, and notification preferences.
• You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may limit access to some platform features.

6. Sharing of Personal Data

tg333 does not sell your personal data. We may share your information only in the following limited circumstances: (a) with our payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly for the purpose of processing your financial transactions; (b) with identity verification and fraud prevention service providers to complete KYC procedures; (c) with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) on an anonymised basis for game integrity and RNG audit purposes; (d) where required by law, court order, or lawful regulatory authority.

All third-party partners who receive data from tg333 are contractually obligated to process that data only for the specified purpose and to maintain confidentiality standards at least equivalent to those described in this policy.

7. Data Retention

tg333 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. Our retention schedule is as follows:

• Active account data is retained for the full lifetime of your account plus a minimum post-closure period of five (5) years.
• Financial transaction records are retained for a minimum of seven (7) years to comply with applicable financial reporting requirements.
• Marketing preferences and opt-out records are retained until you withdraw consent or request deletion, whichever comes first.

8. Data Security

tg333 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive credentials, access controls restricting data access to authorised personnel only, and regular security reviews of our systems and processes.

While we apply robust safeguards, no digital system is entirely immune to risk. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users within a reasonable timeframe and take appropriate remediation steps.

9. International Data Transfers

As tg333 operates an online platform accessible globally, some of your personal data may be processed or stored by our trusted third-party partners in servers located outside Bangladesh. Wherever such transfers occur, we ensure that appropriate safeguards are in place — including contractual data protection clauses — to maintain the same standard of protection described in this policy. tg333 does not transfer personal data to jurisdictions that do not offer adequate data protection standards.

10. Your Rights

As a user of tg333, you have the following rights regarding your personal data: (a) Right of access — you may request a copy of the personal data we hold about you; (b) Right to rectification — you may request correction of inaccurate or incomplete data; (c) Right to erasure — you may request deletion of your data, subject to legal retention obligations; (d) Right to restriction — you may request that we limit how we process your data in certain circumstances; (e) Right to object — you may object to processing based on legitimate interest; (f) Right to data portability — you may request your data in a machine-readable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe, and in any event within 30 days of receiving a verifiable request.

11. Children and Age Restriction

tg333 services are strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided personal data to tg333, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. tg333 supports responsible gaming initiatives across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all major regions of Bangladesh.

12. Changes to This Policy

tg333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or data handling practices. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify registered users via their registered email address or through a visible notice on the platform. Your continued use of tg333 following the posting of any updated policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of how we protect your data.